Vendor Application Form
Please fill out the following application in full, and be sure to have read the 'Vendors Term of Agreement' form, as you must fully read, understand and agree to when applying.
Please fill out the following application in full, and be sure to have read the 'Vendors Term of Agreement' form, as you must fully read, understand and agree to when applying.
STEP 1: PROVIDE DETAILS
Take and send our team multiple High-resolution Photos of your item along with all the required item details, shipping, and selling price. That’s it, and you’re done! As a courtesy, while we launch our Community Platform, all Vendor Memberships will include our Ambassador Services at no additional charge. That means we will create, list, and manage all your items for sale!
STEP 2: SHARE YOUR ITEM & CREATE SOME BUZZ
Promote, share, and spread the news to your friends and the community about your new listing. Collectors Elite will also share your listing with our community on social media. We will manage and confirm any buyer inquiries or messages with you to help seal the deal.
STEP 3: SHIP & EARN MONEY
Our team will notify you once your item sells, and where to ship it. Time to take pictures of proof when packing your item and send us them along with a copy of the tracked shipping number and service used. Once the buyer receives their order and confirms all is well, your funds will process according to your account’s payment method and payout schedule.
Collectors Elite is a marketplace specifically for Collectibles, Memorabilia and luxury goods only. Any products listed for sale are verified, authenticated, or appraised by a recognized body.
TRUST & SECURITY
Collectors Elite takes great pride in the marketplace we have created for our community. To maintain the authenticity and high expectations of the rules in place, all Community Members are required to have an active Membership.
We welcome all Collectors and offer several Membership tiers depending on the features & privileges a member wishes to use. Upon initial review of your application, a Collectors Elite representative will be in touch to complete our vetting process. Please note, as a part of our vetting process, we may require or request essential pieces of personal identification and supporting documents.
STRESS FREE SHOPPING
Shopping online should not mean having to sacrifice your confidence in buying. All orders come backed by our Elite Protection.
Understanding Our Principles
FEEDBACK & REVIEWS
Our team is always here and ready to help address any concerns. We follow up on each order to ensure there are no issues or concerns and to obtain general feedback on Vendors Performance.
Click On Each Guideline to Read
a href="https://www.collectorselite.com/collectors-elite-guidelines/1.-what-you-can-sell" target="_blank">
PHOTO IMAGE GUIDELINES
WHAT YOU CAN SELL ON COLLECTORS ELITE
Our Marketplace focuses specifically on Collectables and Memorabilia Only!
As a Vendor Member, you must ensure that all items listed have been verified and are guaranteed to be Authentic. All appraisals and verifications must be by an accredited and reputable company accompanied by a C.O.A (Certificate of Authenticity).
This guarantee is the sole responsibility of all Vendor Members, which must provide at minimum a full 90-day Authenticity Guarantee on all items sold.
Some of our requirements for listing:
WHAT YOU CAN'T SELL
Due to the nature of some goods and applicable laws, some items are not allowed to be listed
These items include:
For assistance in having your item appraised, graded, or verified, contact us today firstname.lastname@example.org. Please provide as much detail along with clear pictures when submitting inquiries.
PHOTO IMAGE GUIDELINES
All main images must be on a pure white background
One of the challenges with online shopping is that customers are not able to hold your product physically. It is vital for all images to be high quality, taken in focus, and to highlight all essential details, features, or flaws. Be sure to mention and include in your product listings any necessary information which may be hard to capture with pictures.
The primary image customers will see when they browse or search for items on Collectors Elite is called the "Main" Image. Ensure this "Main" image is the most appealing and information-rich picture for your listing.
Prohibited Listing Images
AUTHENTICITY & GUARANTEE
As a seller, do not list any item(s) which have not been or cannot be verified or Guaranteed to be Authentic.
Members trust that they can buy items available on Collectors Elite with confidence and receive Authentic products in the condition listed and described.
As a Vendor Member, it is your responsibility to understand, follow, and to ensure all items include an Authenticity Guarantee & Condition Guarantee.
ITEM CONDITION & DETAIL GUARANTEE
If you cannot guarantee the authenticity of an item, DO NOT list it, have it verified and authenticated before making available for sale. If you need assistance with grading, authentication, or the verification process or any other specific requirements, please reach out to Collectors Elite.
CONDITION & LISTING DETAILS
Make sure to describe what you are selling clearly and to mention in writing any visible damage, dust, or marks, including the retail packaging, if applicable. Do not assume customers will notice minor damages in pictures. It's your responsibility as a vendor to take clear photographs and make mention of any imperfections, details, or item specifics.Make sure to clearly describe what you are selling and to mention in writing any visible damage, dust or marks, this includes the retail packaging if applicable. Do not assume customers will notice minor damages in pictures. Take very clear and specific photos and make mention of this in your listing description. It is your responsibility as a Vendor to mention everything clearly, not for the customer to notice them.
To not make any statement or waiver on Guarantees or Authentications or Condition
Our Collector Community focuses on the trust and security of all members. Collectors Elite may take the following actions on any listings items which may be counterfeit or not authentic:
GRADING & APPRAISALS
Only Graded, Authenticated or Appraised Items are permitted for sale.
Before listing any items for sale, it is your responsibility to ensure they are Authentic, graded, or appraised by a recognized company or organization. If you are not sure or cannot guarantee these basic requirements, do not list that item until it has been verified.
RECOGNIZED GRADING COMPANIES
KNOWING YOUR SOURCES
As a Vendor, it is your responsibility to know the source of your items. Whether purchased at an estate sale, trade show, or from any 3rd party, it is your responsibility to do due diligence and verify the authenticity of the items before being listed. Adding any disclaimer or statement does not clear your responsibility as a vendor or seller to provide an Authenticity Guarantee. It is also against our policy and is not permitted.
Examples of Disclaimers
Collectors Elite may take the following actions on any sellers account, listings or material we feel does not meet our criteria.
COMMUNICATION & MEMBER CONTACT
Communication amongst Members is an essential daily task, and we encourage open conversation safely and respectfully. Collectors Elite not only works hard to maintain a safe community, but we have also invested significant time and resources to develop our marketplace.
In efforts to preserve the integrity and safety of our Collectors Elite's community, all messages and communications are screened and monitored.
All Community Members must refrain from:
Collectors Elite monitors all communication and messages for fraud, abuse, spam, and other violations of our Policies. Collectors Elite also conducts follow-up checks with customers after transactions to ensure Vendors do not include added material(s), or for any activity which may violate any of our policies
REPORT A MEMBER OR ABUSE
Ship using Professional Packaging in a Timely Fashion
Collectors have a certain level of expectation when buying and receiving goods. Remember, you are shipping a high-value collectible to a fellow member, deliver the best service & experience possible.
Mandatory Tracking & Insurance
To prevent loss, damages, and to offer the best end to end customer experience, we require all packages be shipped only using full tracking, signature delivery and insurance to the actual value of goods & contents.
FUFILMENT & SHIPPING REQUIREMENTS
SHIPPING COSTS, DUTY & FEES
Vendors are obligated to fulfill all orders placed, even if you have miscalculated any additional costs or shipping expenses. It is also the responsibility of all merchants, members, and users to follow all local and destination laws and duty requirements. Applicable import duties are the responsibility of buyers to pay.
All orders must be shipped using new packaging materials and in a safe & professional manner. As a vendor, you are responsible for the safe delivery of all goods. Collectors Elite conducts personal follow-ups with each buyer to ensure all items arrived safe, as described, and in a professional manner.
Use New Boxes & Bubble mailers only:
Use Leak Proof Mailer Bags
Securely Pack all Items & Contents
Protect Retail Boxes & Packaging
DOCUMENT YOUR SHIPMENTS
Despite best practice, packages can go missing or get damaged in transport. For this reason, we require all sellers to take detailed photographs or videos of items before and during the packaging process. Keep all your documentation organized and safe as a shipping carrier may ask for proof for claims. Collectors Elite may also request this proof of this documentation to ensure Vendors are following proper protocol.
TRACKED & INSURED SHIPPING
All orders must be shipped using full tracking service with full insurance coverages.
In consideration of best practice, we have implemented mandatory requirements when shipping and fulfilling orders. These requirements help to reduce disputes and provides for a better end to end experience for all members.
When you mark an order as complete, we will ask you for the Shipping Carrier and valid tracking number. No exceptions. Remember, Vendors are obligated to fulfill all orders placed, even if you have miscalculated any additional costs or shipping expenses.
Despite best practice and shipping using professional packaging or carrier choices, things can and will happen. Packages often suffer damage or are miss-delivered or lost in transit. In addition to mandatory tracked shipping, the use of signature delivery and full insurance coverage on all orders is MANDATORY. These pieces of documentation are a way to prevent and to recover any losses which may be incurred by both parties. This is also why our Order Fulfilment Policy requires our Vendors to photograph and carefully document items while being packaged and processed.
If a package is subject to "NON DELIVERY" or non-delivery charges, the buyers shipping address indicated within the order will take precedence. It is the responsibility of all Members to ensure their shipping address is accurate and up to date when placing an order. DO NOT SHIP UNLESS YOU ARE 100% SURE THE DESTINATION ADDRESS IS COMPLETE AND ACCURATE. If you notice any error before shipping, contact the buyer immediately to clarify & confirm information before dispatching packages.
The return costs of Non-Delivery packages are the responsibility of Vendors. Any additional expenses incurred to re-package or re-ship an order will be the responsibility of the buyer.
All Vendors are required to purchase and use the appropriate shipping service(s) to deliver goods within the set time frame described on the listing or shop policy. Collectors Elite understands that through no fault of the Vendor, shipping delivery delays due to weather, volume, customs, or unforeseen circumstances may occur. Collectors Elite will not hold Vendors responsible for events out of their control if proof of the following are available:
As a buyer or seller, exceptional communication skills help ensure we all experience and enjoy the Collectors Elite Community. It is your responsibility as a seller to always act professionally with all members. In this guideline, we will cover essential tips and tricks when in communication with another member.
Quick Links to learn more on our:
You can also report a member or issue by contacting us at email@example.com
Every member has a unique way to communicate, speak, and write. Here are some tips to keep communication on point and tasteful.
Reply to messages promptly
Provide strong service
Always be Professional
Don’t Badger your customer
Monitor your Order Status
Accurately display and list your policies
Simple is better
Be considerate of international buyers or those with poor English
TAXES & DUTY
As a merchant, all business owners are responsible for the collection of appropriate taxes and remittance to appropriate authorities within the regulations and laws of the seller’s local jurisdiction. Due to the complexity and application of Taxes in multiple Countries, Provinces, and States, any tax calculations are the responsibility of Vendor Members and you as a business owner. Collectors Elite is not responsible for the failure of any merchants to follow, collect, or for tax remittance.
When it comes time to ship an order, it is essential to include any required Duty or Customs forms and a copy of the bill of sale, which may be required or necessary. Ensure the actual value of the goods shipped is declared, and be sure to verify with the shipping carrier to make sure full insurance coverage is available with the service selected. Collectors Elite is not responsible for providing or determining the required duty, customs, import, or export requirements.
MARKETING & ADVERTISING
Growing and raising awareness contribute to the success of our Collector Community, and we offer multiple services to help promote & increase visibility.
SHOPPING ENGINE ADS
In efforts to raise awareness, Collectors Elite may promote your listings, shop, profile, or any related material on third-party shopping sites and shopping engines in our sole discretion. Currently, Collectors Elite utilizes several shopping engines, SEO systems, marketing websites, and services offered by some of the services listed below.
The promotion and participation of these services are currently free for our Vendor Members. Meaning, while these Advertising Services do charge a fee to list materials or promote and advertise, at present, Collectors Elite is paying for these fees. Collectors Elite reserves the right to change the terms of this program at any time, including additional costs, the addition or removal of platforms, or to end the program (in part or whole) at any time. Users will receive advance notice of any significant changes or announcements.
SHOP SPECIFIC PROMOTIONS
Shop owners and Vendors may choose to offer promotions specifically on their shops and items.
"Sale Promotions" or a “Sale” is a promotion that offers free shipping or discounts on your listing price(s) by a percentage or amount. When a sale is published, it is public and visible to all buyers, or if specific parameters set, available to a selected category or group of buyers.
"Coupons" or a "Coupon Code" is a specific code that customers use for a discount on an item or free delivery. As a seller, you may create and distribute coupons at your discretion. Coupons are not visible to the public when created. Please note that when you create a coupon code, any user/buyer may use this Coupon Code. All Buyers will be able to redeem this coupon on multiple listings and until any expiration date you have set is met.
Using any Advertising and Promotions Service(s) offered by Collectors Elite does not constitute an obligation on Collector's Elites part to promote your listings, shop, ads, sales, or related materials. Collectors Elite does not and cannot guarantee that any items or listings advertised, marketed, or for sale will be clicked, selected by users. We also cannot guarantee the related goods or listings will sell.
All our sellers and vendors are responsible for following Collector Elite's policies and applicable laws and any local rules or regulations. It is the responsibility of all Vendors and Sellers to set and communicate all rules and conditions when sharing Coupon codes. Users are not permitted to generate Sales and coupons or codes for fee avoidance. Any user found trying to avoid fees may have their account terminated.
ANTI-DISCRIMINATION AND HATE SPEECH
Be respectful and inclusive to all community members.
We are a community where people from all cultures and backgrounds can come, share, sell, and buy the best collectibles. Our goal is to be all-inclusive, to make all of our community members feel safe and respected, regardless of views, race, gender, or religion.
Collectors Elite will not tolerate slander or any hate speech or inappropriate behavior, including; offensive language, derogatory or demeaning language directed at a person or group(s) of people.
Members are to maintain a level of respect on our platform and offline in personal publicly available content, including social media profiles and spaces.
Collectors Elite prohibits the use of our platform or any services to discriminate based on the following personal attributes;
It is the responsibility of all users to know your local laws and other legal regulations on and in regards to discrimination.
Examples of prohibited behavior by any member include but are not limited to:
Collectors Elite proactively monitors all materials posted, listings, messaging & communication services, and try our best to remove any of the content mentioned above.
If you have any questions or would like to report discrimination or hate speech on Collectors Elite, please report it by emailing us firstname.lastname@example.org. Please include the link to the material, copies or screenshots, or any content so we can proactively investigate your report. All reports will remain anonymous to other members.
RETURNS & CANCELATIONS
Due to the nature of Collectable and Memorabilia goods, all sales are final. Buyers and transactions are still protected by our Elite Protection & to our Authenticity & Guarantee Policies.
As a vendor, you are responsible for fulfilling all orders once placed and paid for in full. Likewise, buyers are required to satisfy all orders once paid in full with a confirmation. If for any reason, we detect an issue with the buyer, we will notify you as a Vendor not to ship and will issue a full refund for the order. Any re-listing fees in such cases will not apply.
In the event there is an issue with a buyer's shipping address, and you're unable to ship within your handling time, or at all, please contact Collectors Elite, and we will assist in resolving the issue at hand. Buyers will receive full refunds for any orders which are never shipped or fulfilled and eligible for partial or full refunds for orders not met within the handling time stated.
When a transaction occurs on Collectors Elite, payments and funds are not released until you tell us you've received your order as described. Each order comes backed by our Collectors Elite service, our team is here to help make each order fun and seamless.
90 Day Full Money Back Guarantee
Buyers will have 90 days to file a claim and to produce proof that the items purchased are not authentic. Vendors must also provide evidence and documentation.
Upon the arrival of orders, customers will have three business days to file and report any issues with the products stated vs. received condition.
Customers will have three business days to file and report any damages incurred during transport. Vendors must also provide proof of proper care and use of shipping materials, supplies, and packaging.
Upon payment and order confirmation, all orders must ship out using the correct courier service within the stated timeframes. Customers will have three business days to file complaints if a vendor does not ship out on time or the use of inadequate courier services.
Collectors Elite is here to provide a friendly community where all members should feel safe, respected, and comfortable. We ask that you respect all members and maintain a fun, friendly environment. If you would like to report an issue or concern, our team is here to help. Contact us anytime at email@example.com
If a claim is submitted, provide all supporting documentation, and our team will help mediate a solution between the parties. Members have 48 hours to respond to all communication and provide any supporting or requested documentation. If an order arrives as stated but with minor issues that are determined not to harm the value of the goods, the seller will issue satisfactory compensation.
If a return is required, the party found at fault will issue a return label shipped with tracking and insurance for the actual value of the goods. All goods must ship back within five business days and arrive in the condition sold.
WHAT IS NOT COVERED
Due to the nature of Collectable goods, ALL SALES ARE FINAL. The polices and systems we have in place to protect you are called Elite Protection.
If you bought an item and have changed your mind, unfortunately, we will not accept a claim submission.
To report an issue with your order or another member, contact us direct at firstname.lastname@example.org
We at Collectors Elite have policies and systems in place to help our community members. While Collectors Elite offers such services, we take no responsibility for the actions or items listed on our site or any harm or loss that may occur by the use of our website or any of the services offered. Collectors Elite provides customer support and dispute support to help members resolve issues, but is under no legal obligation to do so or provide legal advice or solutions.
Collectors Elite is a marketplace specifically for Collectibles, Memorabilia and luxury goods only. Any products listed for sale are verified, authenticated, or appraised by a recognized body. We welcome all collectors and ask for users to apply for a membership so we can maintain the authenticity and integrity of the community. As a General Membership holder, you will gain access to buy and interact on our platform. If you wish to trade or sell, you will have to apply for a Vendor Membership.
Stress Free Shopping
Collectors Elite is a marketplace specifically for Collectibles, Memorabilia and luxury goods only. Any products listed for sale must be in your possession and verified, authenticated, or appraised by a recognized body.
All Collectors are welcome to sell, from private collection owners, bricks & mortar shops, small business owners to corporate industry groups. Users looking only to buy and collect should apply for a General Membership.
Understanding Our Selling Principles
APPLY FOR A VENDOR MEMBERSHIP
Understand our guidelines, requirements, and policies for our community and Vendor Members.
Click here to learn about our Vendor Guidelines
Determine the appropriate Vendor Membership tier based on your selling needs and qualifications. Our team is also able to tailor to each vendors needs on a case by case basis.
Apply for the appropriate Membership and provide all required documentation. Collectors Elite vets all our community members, including General Members, to help maintain the integrity and safety of our community.
Upon successful application submission, a team member will reach out to complete our vetting process. For any clarifications or questions contact us a email@example.com